Website support · Ongoing support

The website is running.
You run the business.

I provide technical maintenance and steady website development. We agree on tasks, priorities and communication so updates and changes do not accumulate without a plan.

All services
Capabilities

Support with clear boundaries

The site needs attention after launch: versions of the platform and modules, rules of external services, content and business requirements change. Maintenance combines regular technical work and a queue of agreed upon tasks. The composition of services and response time are determined for your project.

Maintenance

Checking the status of the CMS and modules, preparing updates and assessing compatibility with modifications.

Backup

Set up a consistent schedule, retention period and recovery check. We fix the storage location and responsibility in advance.

Monitoring key scenarios

Checking availability and important actions: access, purchase or data exchange. The frequency and set of checks depend on the selected format.

Changes and development

Update of materials and agreed upon improvements from the general list. Large tasks can be assessed in separate stages.

How interaction works

One queue of tasks

We record requests and set priorities. This way you can see what is in progress, what is awaiting data and what has already been completed.

Agreed regulations

We define communication channels, working hours and procedures in case of failure. Response time and resolution time are different indicators.

Clear report

We describe the time completed, time spent in an hourly format and recommendations. We plan the next period taking into account the state of the site.

24-hour duty and guaranteed response time are not automatically implied. If they are needed, the possibility and conditions are discussed separately.
How it works

From task to result

  1. We accept the project

    We study the architecture, accesses, dependencies and current problems.

  2. Setting up the order

    We agree on the list of regular work and the rules for setting tasks.

  3. We support

    We carry out checks, updates and priority changes.

  4. Planning development

    We submit the report and clarify further tasks.

Output

What you receive

Regular maintenance, a transparent history of changes and an agreed work plan. You understand the status of the project and can manage priorities.

How the cost is calculated

The format depends on the load: an agreed amount of regular work or individual tasks. Licenses, hosting and paid services are counted separately unless explicitly included in the offer.

Submit a task for evaluation ↗

Frequently asked questions

How does maintenance differ from revision?

Revision solves a specific problem. Maintenance - regular work with the technical condition and change plan.

Can updates be installed automatically?

Not always. First, we take into account the compatibility of the environment, modules and individual code; For important changes we use a test copy and a return plan.

Is it possible to transfer the site after another contractor?

Yes. Let's start with accepting access and technical acquaintance. Detected problems and work to eliminate them will be agreed upon separately.

Related services

Tell me about your project

Send a website link or a short description of your idea. We will work out where to start and what information is needed for an estimate.

Discuss your requirements